Shipping & Delivery
Do you offer free shipping and delivery?
Tracking information will be made available to you upon shipment of your order. We’ll email your tracking numbers to you within a few days after your order has shipped. You can also log into your account and view tracking information. If your order i
How long does it take for my order to ship?
Mattress only orders generally ship within 3 to 5 days (excluding weekends and holidays) for most common Personal Comfort sizes. Mattress orders with a power base may ship within 5 to 10 days from date order was placed.
What is the estimated time it takes to deliver my order?
Most common sizes and model mattresses may be delivered within 10 to 14 business days. Orders that include a power base or are a custom size, may arrive between 14 to 21 business days. Production times may vary and can delay tracking numbers for 3 to
How can I track my order?
If your order is mattress only, a tracking number will be available via email once your order as been picked up from our warehouse, usually within 3 to 5 business days. For third party drop shipments, it may take time for our provider to issue tracki
What do I do if my shipment arrived damaged?
In the rare case that your product was damaged during shipment, please follow these instructions:. Damaged item is still in home (Recommended Method):. Damage Item removed by delivery team (This may take more time):
What if some of my items are missing in my shipment?
First you will need to check the tracking information to ensure that there isn't an additional package that simply has not arrived. Some orders may be shipping from multiple locations. Some of our locations may take additional time to fulfill order i