Remote Control / Hand Control Troubleshooting
How do you Pair a New Pump and Remote Combination
If you recently received a new Pump or Remote, you may need to pair the two devices. Please watch this video or follow the below instructions to do complete pairing:. Pairing Steps:. 1) Power Cycle the Pump by remove the power cord, waiting 10 second
Do the wireless remotes work out of the box?
Yes, they have been pre-programmed to work with your air control unit. Please make sure your air control unit is plugged in, then add the batteries to your wireless remote. Once your batteries have been added to the remote, please wait a few seconds
Can two wireless remotes be connected at the same time?
Yes, two wireless remotes can be connected to one air control unit, at the same time. However, only one wireless remote can operate the air control unit at any given time.
My wireless remote disconnected, what do I need to do?
1.) Check the batteries - click here for related article. 2.) Check the power to the air control unit - click here for related article. 3.) Reconnect wireless controller to the air control unit - click here for related article. 4.) Replace remote - c
How do you pair a wireless remote to an air control unit?
In order to pair a remote and air control unit that are already known to each other, follow these steps:. If you need to pair a new remote and pump combination (for example if you recently received new remotes) please follow the instructions in the a
Wireless Remote(s) do not turn on or are not working
Make sure your batteries are properly installed (+) and (-) correctly match up inside the remote. Also, make sure your batteries are not depleted. Use AAA alkaline batteries only. Do not use rechargeable batteries. Make sure the power cord is complet
Wired Hand Control stopped working
Please verify that your wired hand controller looks similar to one of the images below. To properly troubleshoot your hand control please follow these simple steps:. 1.) Please make sure there is power to the air control unit. We highly recommend pow
What batteries do the wireless remotes use?
The smart bed wireless remotes use two AAA Alkaline batteries. Please do not use rechargeable batteries as they do not have enough voltage to properly operate the wireless remote controls.
Pairing your power base or adjustable bed remote
Please click here to be redirected to the power base troubleshooting section