Smart Bed Troubleshooting
Is there a “new car smell” with the new fabric and materials?
If you're sensitive to smells and notice a “new car smell” coming from the mattress, this is normal. Your product is a brand new mattress and may have a smell similar to that of a new car. This will fade over time. You may wish to unzip your center a
Do the comfort layers need time to recover after opening for the first time?
Please allow 30-60 minutes for full expansion. In order to ship your Personal Comfort mattress efficiently, we may roll and compress some of the foam components of your mattress.
How can I fix bulges or lumps in the top of the mattress?
Sometimes, the comfort layers will get hung up on each other, so you may need to readjust them. Please unzip your top panel mattress cover to expose your comfort layers. Readjust the comfort layers so there is an even distribution of material over yo
How can I fix a slope to the edge or to the middle?
This is generally caused by air chambers that are misplaced or misaligned. You may need to reposition your air chamber or air chambers. To do so, deflate your mattress to approximately half capacity. Unzip the cover assembly to expose the air chamber
How do I remove all the air from the chambers?
Removing all the air from the chambers can make it easier to fold or roll your mattress for moving. In order to remove the air, please make sure there is power to your pump and then select the lowest support/firmness setting for the side with the air
Wrong size rails, they look too long or too short, they do not fit
You may have them in upside down, even though you see the "This side up" printing on the side rails. You also need to see “This side up” printed on the center of the fabric that connects the two side rails (we call this area the tray). This is common
How to diagnose body impression and/or dips in the mattress
Diagnosing mattress dips:. 1. Fully inflate the bed then place a broomstick, or straight edge, from one side of the mattress to the other. 2. Using a ruler, measure the distance between the lowest point on the mattress surface to the bottom of the br