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Personal Comfort Bed

&#xA0;Account Manager: Natalie Allen &#xA0;<a href="mailto:natalie.allen@xpo.com" id="isPasted">natalie.allen@xpo.com</a> <img src="https://attachments.gorgias.help/QBGoD2eEodb2djql/hc/0e8PW74ovyN2DnpG/2025102721-5af17a68-d38a-472c-a762-7e8c470850cc-veintidos.png" style="width: 678px;" class="fr-fic fr-dib"> <img src="https://attachments.gorgias.help/QBGoD2eEodb2djql/hc/0e8PW74ovyN2DnpG/2025102721-34b4ad90-175a-42c0-b536-e25d6a3e3cf2-veintitres.png" style="width: 675px;" class="fr-fic fr-dib"> Rock Farm Freight Contacts&#xA0;Vice President of Solutions:<a href="mailto:matthew.randecker@rockfarm.com">matthew.randecker@rockfarm.com</a>815 573 0186&#xA0;Director Of Solution Services:&#xA0;<a href="mailto:drew.burken@rockfarm.com">drew.burken@rockfarm.com</a>563 559 7185Senior Manager of Client Relations:&#xA0;<a href="mailto:sarah.decker@rockfarm.com">sarah.decker@rockfarm.com</a>815 733 8657&#xA0;

Account Manager: Natalie Allen  natalie.allen@xpo.com. Rock Farm Freight Contacts. Vice President of Solutions:. matthew.randecker@rockfarm.com. 815 573 0186. Director Of Solution Services:. drew.burken@rockfarm.com. 563 559 7185. Senior Manager of C

XPO Freight Contacts

Internal Use Only

How do you set up your Rego or Rejuvenate Smart Bed mattress?

Smart Bed Setup

How do you use the wireless remote for your smart bed?

Wireless Remote Setup

What devices is the app compatible with and what is their range?

Smart Bed App

Owner's manuals & Instructions for Smart Beds

Owner's manuals for Legacy Smart Bed Mattresses

Owner's Manuals for Adjustable Power Bases

DIY Foundation Assembly Video

Owner's Manuals & Instructions

Setup & Assembly

Is my mattress losing air?

How to determine if you are experiencing Sleep Setting fluctuations

My Bed is Losing Air

How do you Pair a New Pump and Remote Combination

Do the wireless remotes work out of the box?

Can two wireless remotes be connected at the same time?

My wireless remote disconnected, what do I need to do?

How do you pair a wireless remote to an air control unit?

Wireless Remote(s) do not turn on or are not working

Wired Hand Control stopped working

What batteries do the wireless remotes use?

Pairing your power base or adjustable bed remote

Remote Control / Hand Control Troubleshooting

Air Control Unit Troubleshooting - What Air Control Unit Do You Have?

Gen RAZ - IV Air Control Unit with Wireless Remote Controls troubleshooting

Gen RAZ - IV Air Control Unit with Wired Hand Controls troubleshooting

Gen IV Beta Air Control Unit with Wireless Remote Controls  troubleshooting

Gen III Air Control Unit with Wired Touch Screen Hand Controls  troubleshooting

Gen II Air Control Unit with Wired Hand Controls troubleshooting

Air Control Unit Troubleshooting

Is there a “new car smell” with the new fabric and materials?

Do the comfort layers need time to recover after opening for the first time?

How can I fix bulges or lumps in the top of the mattress?

How can I fix a slope to the edge or to the middle?

How do I remove all the air from the chambers?

Wrong size rails, they look too long or too short, they do not fit

How to diagnose body impression and/or dips in the mattress

Smart Bed Troubleshooting

What is the zero-gravity position?

What does "zero clearance" or "platform ready" mean?

How do I pair my adjustable base remote?

Adjustable Bed / Power Base Troubleshooting

Troubleshooting

How do I make a warranty claim?

What is the warranty for my Smart Bed purchase (Rego & Rejuvenate Smart Bed Mattresses)?

What is the warranty if I purchased a previous Personal Comfort Smart bed (prior to May 2024)

Smart Bed Warranty

Warranty

How do I change my account information?

How do I join the Bedfellows Loyalty Program?

How do I refer a family member or a friend to Personal Comfort?

User Account Information

How do I contact customer service?

Can I submit comments, suggestions or a review?

Customer Service

Customer Service & Accounts

Do you offer free shipping and delivery?

How long does it take for my order to ship?

What is the estimated time it takes to deliver my order?

How can I track my order?

What do I do if my shipment arrived damaged?

What if some of my items are missing in my shipment?

Shipping & Delivery

How do I arrange an In-Home Setup for my smart bed purchase?

In-Home Setup

How do I return something?

Are accessory items returnable (power base, adjustable base, sheets, pillows, etc…)?

What is Personal Comfort Bed's comfort enhancement policy?

Returns & Exchanges

How does the 120-Night Risk-Free Trial work?

Free Home Trial

Trial, Returns, & Exchanges

How to Open an Incognito Window

What are my payment options?

Is it safe and secure to pay with my credit card?

Does Personal Comfort accept international orders?

How do I cancel an order?

Smart Bed Orders & Payments

Orders & Payments

Why Can't I find The Financing Options in Checkout?

Do you offer a financing program?

How does financing with Affirm work?

Where can I find the Financing or Affirm options at checkout?

How will using Affirm financing affect my credit?

Do I still get the 120-Night Risk-Free trial  option when I finance?

I already have financing for my Personal Comfort purchase with Synchrony Financial, how do I access it?

Personal Comfort Financing

Can I see Personal Comfort Beds in Stores?

What is a Smart Bed?

What are the features of the Personal Comfort Smart Bed?

Air Adjustable Smart Bed - Sleep Study Results

Do All Personal Comfort Beds Adjust on Each Side?

Do Personal Comfort beds make adjustments on their own?

Do Personal Comfort Mattresses help with Sleeping Hot or Cold?

Is the Personal Comfort bed better than Sleep Number bed?

How Does Personal Comfort Compare to Sleep Number?

How does Personal Comfort's pressure scale compare to Sleep Number's?

Is there a maximum weight limit for Personal Comfort Beds?

What kind of furniture does Personal Comfort work with?

Will my existing bed frame work?

Can I try a Personal Comfort Bed in Store?

How can I get a smart bed catalog?

What does the 25-year limited warranty cover?

What is the mattress made of?

What are the comfort layers made out of?

What certifications do Personal Comfort mattresses have?

What is the density and ILD of your comfort layers (foam)?

How do I care for my smart bed mattress?

What do I do with my old mattress?

Smart Bed Information

Which Power-Base do I have?

How do I know which power base is best for me?

Do Personal Comfort Beds require a power base?

Do I need a power base if I get the FlexHead?

Do I have to use a power base from Personal Comfort?

How does a power base work with my existing furniture?

Why would I need a special base?

How long do power bases last?

Adjustable Bed Frames

When should you replace your old pillow(s)?

What pillow is best for my sleeping position?

How do I clean my Personal Comfort Pillow?

Will Personal Comfort sheets only fit a Personal Comfort Mattress?

What do the different thread counts do?

Where else can I find Flex-Head or Split Top Sheets?

How do I care for my new bed sheets?

Pillows, Sheets & Protectors

Product Information

Retention and Comfort Exchanges

Overnight Shipping Request Procedure

American National Contacts

Vendor Contact List

Personal Comfort Return Address

Manna Contact Procedure

Mattress Swaps

Order Status Definitions

Reverie Base Model Conversion

Returns (RMA Process)

Trial Period Info

Comfort Issues

Pump Issues

Controller Issues

XPO Freight ContactsUpdated a month ago